Active Lancashire Learning Zone ‘Privacy Policy’

1. What information do we collect and what do we do with it?

‘Active Lancashire Learning Zone’ is a project delivered by Active Lancashire. When you sign up as a “learner” on Active Lancashire Learning Zone, as part of the enrolling process we collect the personal information you give us including your name, email address, postcode and organisation.

Emails and Newsletters: we want to communicate with you through email/newsletter about our site and related course(s), registration, course content, your course progress or other updates. We may also use your email/newsletters to inform you about changes to the learning / additional resources, survey you about your experience, or collect your opinion.

We want to keep you updated so that Active Lancashire Learning Zone forms part of your learning and development and you can continue to access further training, either through us or our trusted partners.

We will only send you what we really believe is relevant information and never spam you. You may opt out of receiving newsletters at any time.

Postcodes and Organisation: as the project is funded, we want to track our impact through postcode analysis. We are able to monitor the type of organisations that are using our site for their learning.

When you complete a survey, this is anonymous. Any information provided will be gathered to continue to assess the impact of the project and help us to develop ideas to better reach more learners and create more learning content.

Progress: Any reports generated for monitoring progress, course numbers, data, will be kept on a secure server and password protected.

2. How do you get my consent? How do I withdraw my consent?

When you provide us with personal information to become a learner on our site, pay for or participate in learning, you imply that you consent to our collecting it and using it for that specific reason only.

If after you opt-in you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or using the opt-out function. This may impact on the learning and support that we can offer you.  

3. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use (www.active-lancashire-learning-zone.thinkific.com/pages/terms).

4. Thinkific

Our learning and site are hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allow us to bring our modules/learning to you. Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.

Payment:

If you make a purchase on our site, we use a third party payment processor such as Stripe. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

Thinkific direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

For more insight, you may also want to read Thinkific’s Terms of Service here: https://www.thinkific.com/resources/privacy-policy/ or Privacy Statement here: https://www.thinkific.com/resources/terms-of-service/

5. Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation.

Once you leave our course website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Use.

6. Links

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

7. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

8. Cookies

This site collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customise our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer. 

We use cookies to recognise your device and provide you with a personalised experience.

We also use cookies to attribute visits to our websites to third-party sources and to serve targeted ads from Google, Facebook, Instagram and other third-party vendors.

Any third-party advertisers use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioural advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.

Opting out: You can opt out of targeted ads served via specific third-party vendors. 

We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, Thinkific do not alter their data collection and usage practices when they detect such a signal from your browser.

9. Web Analysis Tools

We may use web analysis tools that are built into Active Lancashire Learning Zone site to measure and collect anonymous session information.

10.  Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us here: [email protected] using Active Lancashire Learning Zone in the title of your email. 

If you think our collection or use of personal information is unfair, misleading or inappropriate or if you have concerns about the security of your personal information, you also have the right to make a complaint to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.